Orders and Delivery
Place an order by selecting your required item and place it in the cart.
We aim to dispatch items within 3 working days. This can be longer during busy times, for example; Christmas, Valentine's Day and Mother's Day, or high summer season where it may be 5-6 working days.
We will email or text you when we receive your order and let you know when you can expect your items. Items out of stock will be stated with an expected delivery time.
Postage & packing rates are clearly stated at the end of your order and are based on postal rates for your region. We use standard postage across the UK and Channel Islands, and outlying areas. However you can select 'signed for' so we can track your item once it has been received.
International Postage Rates apply, and are quoted for single items. We will email you to advise you of postage costs for multiple items.
Customs and taxes
All Prices on this website are exclusive of UK VAT. UK VAT is 20% and is applicable on all goods imported into the UK from outside the EU, and it is the recipient who is liable. However Jersey Post offer a service where we can pay the VAT for you in advance at the time of posting. This will help prevent your goods being held by UK customs and administration fees being charged by your local Post Office.
JERSEY AND OTHER ISLANDS
We do not add any further taxes for Jersey or the other Channel Islands
Rococo Art & Gifts Ltd cannot accept responsibility for any other local taxes and/or customs charges.
Rococo Art & Gifts Ltd uses PayPal for safe and secure transactions. This means that we do not see or hold your account/card details.
Returns & Cancellations
We aim to send you the best quality items, but understand that buying gifts without being able to handle and see them is difficult. For this reason we offer a 14 day returns policy if you are unhappy with your purchase. However, bespoke/personalised items cannot be returned. You are required to pay return postage costs unless an item is faulty. Please obtain and keep proof of posting. All returned items must be in their original condition, a refund or replacement will be offered.
Returns Only Address : 6 Cliff Court, Old St Andrew's Road, St Helier, JE2 3AR
Cancelled orders will be refunded in full less and administration charge £1.50 to cover Bank/Payment Gateway Charges
We try to represent our products as realistically as possible but due to various reasons such as monitor colour settings, colour reproduction and the handcrafted nature of some of the work, some items may appear to differ very slightly from the photographs shown. We have very high quality control standards and are confident you will love your Rococo purchase.
Email: [email protected]