Important Information

Gifts From Jersey T&Cs

Gifts from Jersey is the online shop for Rococo Art and Gifts Ltd and is a Jersey Business owned and run by Chantal Gosselin. Rococo Art and Gifts Ltd is registered with the Jersey Financial Services Commissions Companies Registry. Images and content on this site must not be reproduced without express permission. 

Products

We try to represent our products as realistically as possible but due to various reasons such as monitor colour settings, colour reproduction and the handcrafted nature of some of the work, some items may appear to differ very slightly from the photographs shown. We have very high quality control standards and are confident you will love your Gift from Jersey purchase.

 

Orders, Delivery and Collection

Place an order by selecting your required item and place it in the cart.

We aim to dispatch items within 3 working days. This can be longer during busy times, for example; Christmas, Valentine's Day and Mother's Day, or high summer season where it may be 5-6 working days.

We will email you when we receive your order and let you know when you can expect your items. Items out of stock will be stated with an expected delivery time. You can collect your purchases in store by choosing the click and collect option at the checkout stage. Please bring your order number with you when collecting and a form of identification.  Please note that due to very limited storage space in store any goods not collected within 7 days will be returned to stock and your order cancelled.

 

Postage costs

Postage & packing rates are clearly stated at the end of your order and are based on postal rates for your region. We use standard postage across the UK and Channel Islands, and outlying areas, however we can offer 'Signed For' or 'Recorded Delivery' services on request.

International Postage Rates apply,and are quoted for single items. We will email you to advise you of postage costs for multiple items.

 

Customs and taxes

UK

UK VAT is 20% and is applicable on all goods imported into the UK from outside the EU,  including the postage, and it is the recipient who is liable. However Jersey Mail offer a service where we can pay the VAT for you in advance at the time of posting. This will help prevent your goods being held by UK customs and administration fees being charged.

JERSEY AND OTHER ISLANDS

To remove the VAT from non UK orders apply the following code into the coupon area CHANNELISLANDS01 For this code to apply the items must be purchased in the Channel Islands and delivered to a Channel Island address

International 

Gifts from Jersey cannot accept responsibility for any other local taxes and/or customs charges.

 

Payment

Gifts from Jersey uses PayPal for safe and secure transactions.  This means that we do not see or hold your account/card details.

 

Returns

We aim to send you the best quality items, but understand that buying gifts without being able to handle and see them is difficult. For this reason we offer a 14 day returns policy if you are unhappy with your purchase. However, bespoke/personalised items cannot be returned. You are required to pay return postage costs unless an item is faulty. Please obtain and keep proof of posting. All returned items must be in their original condition, a refund or replacement will be offered. 

 

Privacy

We take your privacy very seriously and we NEVER sell or pass any personal details on to any third party. We may from time to time email you with special offers and new products. If you do not wish to receive these mails please email :

[email protected]

 

 

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can block these cookies, but the performance of this website may be affected.

This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using this website, you agree that these types of cookies can be placed on your device. 

 

Contact

Email: [email protected]

Visit our shop in Jersey

Rococo Art and Gifts Ltd,

14A Liberty Wharf, St Helier,

Jersey, JE2 3NY

Telephone 07797 869110